Refund and Returns Policy: 30-Day Free Returns on Herbalife Products

Returns at a glance

Return period	30 days, starting the day after the products are received
Reason needed	None
Product condition	New or slightly used
Refund or exchange	Either, on request
Return postage	Paid by the Seller, using a prepaid return label sent by email
Return form	Herbalife return form, sent by the Seller and enclosed with the products
Refund amount	Price paid, including the standard delivery charge
Refund timing	Within 10 days, to the original payment method
How to start	Email info@myherbastore.co.uk with the order number

Which products can be returned, and in what condition?

The 30-day return right applies to every Herbalife product bought on MyHerbaStore UK. It is provided in addition to statutory consumer rights.

• Products in new or slightly used condition can be returned. Unopened products can be sent back in their original packaging, and opened or slightly used products can be sent back with their original label.
• No restocking fee is charged, and nothing is deducted from the refund because a product has been opened or slightly used.
• Products should be packed in protective outer packaging so that they are not damaged on the way back.

How do customers return a Herbalife product?

1. Tell the Seller. Email info@myherbastore.co.uk within 30 days of receiving the products. Include the order number, the products to be returned and a clear statement that the order or part of it is being returned or cancelled. Any clear written statement is enough.
2. Receive the return form and label. The Seller requests a prepaid return label from Herbalife and sends it by email together with the Herbalife return form, without undue delay.
3. Complete the form and pack the products. Fill in the Herbalife return form and enclose it with the products. Download and print the return label from the email, attach it to the parcel and hand the parcel to the carrier. Keep the proof of postage.
4. Post the parcel back in time. The parcel must be posted no later than 14 days after the Seller is told about the return or, if later, 14 days after the Seller has sent the return form and label. This 14-day period applies only to posting the parcel back. The return window is 30 days, and refunds are paid within 10 days.

The Herbalife return form helps Herbalife match a parcel to an order. The right to cancel is exercised by telling the Seller, so a cancellation is valid even if the form is completed later.

Can a product be exchanged instead of refunded?

Yes. A customer who prefers an exchange can say so in the return email and name the Herbalife product wanted instead. The exchange follows the same steps as a return. Details of the exchange, including any difference in price, are agreed by email before the replacement is sent.

How and when are refunds paid?

• The refund covers the price paid and the standard delivery charge. It is paid to the original payment method, or to the bank account used for a bank transfer, and no fee is charged.
• The refund is made within 10 days of the earlier of two dates: the day the Seller receives the products back, including receipt at the Herbalife warehouse, or the day the customer shows proof of postage.
• If an order is cancelled before it has been dispatched, the full amount is refunded within 10 days of the cancellation.

What happens if a product is faulty, damaged or wrong?

A product that arrives faulty, damaged or different from the order can be reported by email at any time, ideally with a photograph of the product and the packaging. The Seller arranges a replacement or a refund and provides a prepaid return label at no cost. Statutory rights for faulty goods are explained in the Terms and Conditions.

Model cancellation form

A customer can use this text to cancel an order. Using it is optional, and any other clear statement works as well.

Where can customers ask about a return?

Questions about a return can be sent to info@myherbastore.co.uk or through the Contact page. Delivery details are on the Shipping & Delivery page, and the general terms of sale are in the Terms and Conditions. Personal data used for returns is handled as described in the Privacy Policy.

Last updated: 22 October 2026.